Delivery Policy

Thank you for choosing Moxciting store for your shopping needs! We want to ensure that you have a seamless shopping experience with us, which is why we have established the following delivery policy:

  1. Shipping Options and Rates We currently offer shipping options through various carriers, including but not limited to USPS, FedEx, and UPS. Shipping rates are calculated based on the weight and size of your order, your location, and the shipping method selected during checkout. You will be able to see the shipping options and rates during the checkout process.

  2. Processing Time Orders are typically processed within 1-2 business days. However, during peak shopping seasons or promotions, processing times may be longer. We will do our best to keep you informed of any potential delays in processing times.

  3. Delivery Time Delivery times will vary depending on the shipping method selected and your location. Once your order has been shipped, you will receive a tracking number via email that you can use to track your package. Delivery times may be delayed due to unforeseen circumstances such as weather, carrier delays, or other factors outside of our control.

  4. International Shipping We currently offer international shipping to select countries. International shipping rates and delivery times will vary depending on the destination country and shipping method selected.

  5. Order Tracking Once your order has been shipped, you will receive a tracking number via email that you can use to track your package. If you have any issues with tracking your package, please contact our customer support team.

  6. Order Cancellations If you need to cancel your order, please contact our customer support team as soon as possible. We will do our best to cancel your order before it has been shipped. However, if your order has already been shipped, you will need to follow our return policy.

  7. Returns We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund or exchange. Please see our return policy for more information.

If you have any questions or concerns about our delivery policy, please do not hesitate to contact our customer support team. We appreciate your business and hope to provide you with a positive shopping experience.